Refund policy

Scope of This Policy

This policy applies based on the country or region to which the order is delivered. Orders delivered within the United States are considered U.S. orders. Orders delivered outside the United States are considered international orders.

Nothing in this policy limits any consumer rights that cannot be waived under applicable law.

United States Orders

We offer a 14-day return policy for orders delivered within the United States. You have 14 days after receiving your order to request a return.

To be eligible for a return, the item must be in the same condition in which it was received: unworn, unused and unaltered, with all tags attached and in its original packaging. You must also provide the receipt or other proof of purchase.

To request a return, contact us at Support@onnathair.com. Once your return is approved, we will provide a return shipping label and instructions for sending the item to:

17089 Green Dr.
City of Industry, CA 91745
United States

Items returned without prior authorization may not be accepted or refunded.

International Orders

Returns or Exchanges for Non-Quality Reasons

Except where applicable law requires otherwise, all international orders are final sale and cannot be returned or exchanged for non-quality reasons.

Non-quality reasons include, but are not limited to:

• Changing your mind;
• Ordering the wrong product, color, length or size;
• Personal preference or dissatisfaction with the style or fit;
• Minor color differences caused by lighting, photography or screen settings; and
• Any other issue not caused by a product defect, shipping damage or fulfillment error.

Defective, Damaged or Incorrect Items

Please inspect your order promptly after delivery. If an international order arrives defective, damaged, materially different from its product description, or contains the wrong item, contact Support@onnathair.com as soon as possible.

Please include your order number and clear photographs or videos showing the item, its packaging and the shipping label. We may request additional information reasonably necessary to review the claim.

Once the issue has been verified, we will determine the appropriate resolution, which will be one of the following:

1. Replacement: We will send a replacement and cover the cost of shipping the replacement to you; or
2. Refund without return: We will issue an approved refund to your original payment method without requiring the item to be returned.

Availability of a replacement may depend on current inventory.

International Return Shipping

We do not require international items to be returned to our warehouse as part of either resolution described above.

Please do not send an international order to our warehouse unless you have first received written return authorization and return instructions from us.

If you request or choose to return an international order and we authorize the return, you will be responsible for all return shipping costs and any related duties, taxes, customs charges or handling fees. We do not provide prepaid international return labels or reimburse international return shipping costs, except where required by applicable law.

Unauthorized international returns may be refused and may not qualify for a refund.

U.S. Damaged or Incorrect Orders

For U.S. orders, please contact us immediately if an item is defective, damaged or incorrect so that we can review the issue and provide an appropriate resolution.

Non-Returnable Items

For hygiene and product-integrity reasons, items that have been worn, used, washed, styled, altered, damaged after delivery or otherwise changed from their original condition cannot be returned under our voluntary return policy.

We also do not accept voluntary returns of customized or personalized items, final-sale items, sale items or gift cards.

Please contact us before purchasing if you have questions about whether a particular item is returnable.

Exchanges

For eligible U.S. orders, the fastest way to receive a different item is to return the original item and, after the return has been accepted, place a separate order.

International orders are not eligible for exchanges except where required by applicable law. Verified international quality issues will be handled under the replacement-or-refund process described above.

European Union and Other Mandatory Consumer Rights

Notwithstanding the international-order provisions above, customers whose orders are delivered to the European Union may have a statutory right to cancel an eligible online purchase within 14 days after delivery without providing a reason.

Where this right applies, the item must be returned in accordance with applicable law and any lawful exceptions, including exceptions that may apply to personalized products or certain sealed goods after they have been opened. Unless otherwise required by law or agreed by us, the customer is responsible for the direct cost of returning the item.

Please contact Support@onnathair.com before sending any statutory return so that we can provide the appropriate instructions.

Customers in other countries or regions may also have mandatory consumer rights under local law. Those rights are not excluded or restricted by this policy, and they will prevail if they conflict with any provision above.

Refunds

For eligible U.S. returns, we will notify you after receiving and inspecting the returned item. If approved, the refund will be issued to your original payment method within 10 business days.

For approved international quality claims resolved through a refund, the refund will be issued without requiring a return.

Your bank or card issuer may need additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, contact Support@onnathair.com.

Contact Us

For return, replacement or refund questions, contact Support@onnathair.com.